Scheduling

Scheduling refers to planning the assignment of employees to shifts in a way that ensures adequate work coverage, according to functions, to prevent over- and under-staffing situations. Employee scheduling should be carried out in accordance with labor laws, employment agreements, constraints, and employee preferences. The process must be controlled in order to address unplanned events such as absence of employees due to illness, etc.

Scheduling is a process managed daily in business sectors such as retail chains, healthcare services, manufacturing plants, and more. It is usually built by human resource managers, department managers, or professional managers.

Medium and large organizations in particular use computerized systems to manage schedules optimally, in a way that balances correctly the needs of the organization with those of employees, subject to laws and agreements.